Villa La Via

We were originally given the wrong code for the lock box so we couldn’t get in the house. We tried calling the property manager, but there was no answer. After about 20 minutes of making phone calls, we were finally able to get ahold of someone. He had the property manager return our phone call so that we could get the correct code. Overall, the house was fairly clean. Our only issue related to cleanliness was in the bunk bed room. The comforters on both top bunks were covered in dust. We took the comforters off the beds, but one of our kids ended up having allergy issues. We hoped to take the golf cart out one evening, but we couldn’t find the keys. The sign in the garage says the keys are in the laundry room, but the laundry room is kept locked. When we asked the property manager about the keys, we were informed via email that the golf cart is no longer available to guests. This contradicts what was stated in the home description as well as what is on the sign in the garage. There are 5 bikes, but we could only use 4 because one bike had flat tires. On the plus side, we were able to see monkeys during our walk around the area. The electricity went out one day during our stay for approx. 8 hours. I realize this may be out of the property owner’s control, but a few battery operated fans and more candles would have been nice. We only had 4 candles, the house was hot, and a lot of our food ended up ruining. The laundry room is not available to guests, but a housekeeper comes daily. We paid her to do our laundry the day before we left and my husband’s shorts along with my nephew’s shirt was stolen. We’ve stayed in a few houses in Cancun over the past several years. This was certainly the worst experience we’ve had with a vacation home. The pool was the only amenity that we truly enjoyed.

Our family (group of 9, adults and teens) LOVED our stay at Casa La Via. From the booking through the end of our stay, communication was flawless; we were given all the information and recommendations we needed and more! The house was beautiful, private, well-kept, spacious, and better in person than in pictures. We loved the daily caretaking, meals cooked in the home for us, the private pool, the air conditioning, and noticed many extras provided by our hosts. We couldn't have asked for a better situation.

We had an amazing stay at Casa La Via! We were 2 families (4 adults and 6 young kids) and the house worked perfect for us. The kids played in the pool non-stop and we enjoyed relaxing poolside. Rhett, the property manager, was very accomodating and easy to work with. There is a groundskeeper and housekeeper that did an excellent job maintaining the property daily. The house is very well set-up and well-stocked with everything we needed. There was an issue with the pool heater while we were there, but Rhett worked hard to try to get it fixed during our stay and even refunded us the fee for the heated pool. Akumal is a very fun area that is close to great beaches/snorkeling and amazing cenotes. The drive to Tulum is not far and we enjoyed taking a morning to explore the Ruins and beaches at Tulum. Would definitely recommend this house to anyone.

Casa La Via is a great vacation spot. The pictures don't do it justice. There were 8 of us and we had plenty of room. The housekeeping service was a great touch. The villa was clean, well maintained and had all the amenities you would need. My only negative comment would be that there was a very strong sewage smell in one of the bedrooms that we had addressed.

I would highly recommend staying here . There are so many pros. The location is beautiful, the house was beautiful and extremely comfortable. It accommodated our family of 8. Anytime we asked for recommendations, we were given them. We enjoyed a private chef, daily house keeping. The pool was warm, the house is heavily supplied with everything you need. Towels , blankets, dishes, pots and pans. No stone was left unturned .

Wear lots of mosquito spray, the house is nested in the jungle. You also see really tiny lizards throughout the home. Nothing that is too troublesome.

Nevertheless I would definitely stay again.

We had a great time at the house. It is an easy drive from the airport and close to Tulum for exploring. The house was clean and had all the amenities we could ask for. The management company was also very responsive. Wilma the housekeeper is one of a kind. She is absolutely amazing and cooked dinner for us a few nights. Every meal was excellent. We went to the resort for a day and it was fun. We took a catamaran/snorkeling trip that the management company set up and it was amazing. We explored Tulum for a day and saw the beautiful ruins. It was overall a fabulous trip. We were 5 adults and 4 kids.

Excellent

My friends and I had an amazing stay. The house and grounds and were impeccable. Wilma's cooking was the star of the trip! Her flan was the best I've ever had! The welcome guide and house made sure all of our needs were met. Great suggestions provided for day trips and activities. The resort was gorgeous and the day pass was quite reasonable. Property managers were very helpful and responsive to any questions we had. My only complaint was that the bed and pillows were much firmer then I am used to. Bring your own pillow.

We treated our children and grandchildren to a Christmas/New Year holiday. Villa La Via was awesome. Everything was perfect. We were treated to delicious meals from Wilma and the home was spotless. The heated pool was the center of activity. We can't say enough great things about this home. We would definitely stay there again if the opportunity arose.

Our large family chose Casa La Via and loved it. The villa is outstanding and the owners have equipped it with everything you could possibly need. The personal touches were very much appreciated. It is a beautiful and spacious home and while the photos
show you exactly what you get, they cannot fully depict how wonderful it is. The pool and patio/deck were our favorite place to spend time, although family dinners around the large dining table were pretty special too. We used the snorkeling equipment at the
nearby lagoon for some private snorkeling (not like the hoards at Akumal) and were happy to have the bikes and golf cart for use in the community as well. We didn’t rent a vehicle, but taxis were easy to obtain so we could visit beaches or attractions that
are close by. Also, lots of tours include transportation. Victor, the groundskeeper, kindly drove us to the main gate in the golf cart when required. The owners have created a binder of information on everything from using equipment in the villa to the best
beaches, attractions and restaurants to visit. It is very comprehensive and a valuable tool to use during your stay. While we didn't deal directly with the owners, the rental agency was excellent to work with and answered all questions within a day and often
the same day. . Wilma and Victor were so friendly and kept the villa and grounds immaculate. We had Wilma cook us a meal one evening and it was great. Loved the Lime soup! We have already recommended La Via to friends.

We have rented many villas in many places over the years and found La Via to be a special place that will provide great memories.